Having trouble? Try these tips!
Please also take a look at our our updated FAQ.
COMMON PROBLEMS
How do I download my file?
You can find your download under “Account” and then under “Orders.” Click on your order number. You will click on the blue arrow pointing down next to your order. You will then click on the .zip file and it will download to your computer. You will also receive an e-mail with a download notification.
How do I use my file?
Make sure you unzip the .ZIP file! After you unzip, open the appropriate folder if there is one, and choose the proper file extension. I recommend using the SVG extensions if you are able to. Before contacting me with an issue, please double check this step. UNZIP > OPEN FOLDER > UPLOAD SVG FILE in your cutting program.
Need your cut file in reverse for a t-shirt or vinyl? Simply select the “mirror” option when available in your cutting program.
It is saying the file is too complex!
This sometimes happens when a file has a lot of detail. I recommend waiting a minute as more often than not it will load in correctly. Sometimes you may have to try uploading the file 2-3 more times before it will properly upload.
I am seeing scattered elements!
If you are seeing scattered elements when you are trying to cut a design, please “Weld” or “Attach” the design in Cricut Design Space or your cutting software.
This is usually the only way that a design will cut out exactly as shown because of the complexity of the design.
My cutting software will not open your file! Help!!!
If your cutting software will not open the file format you are trying I recommend doing a quick Google search. Did you know some programs won’t open SVG format unless you are paying for a particular service? Luckily, most of our files come with other formats so there is almost always a way to use them! I recommend trying the SVG format, then EPS, then DXF. If none of those work please contact me and provide me with the name and version of the software you are using. I may ask for additional information along with screenshots of what is happening.
My freebie will not download.
Please note: I do not respond to freebie inquiries. The easiest and fastest way to download all of the cut file freebies we offer is to join our Facebook Group! You can find our Facebook Group at: https://www.facebook.com/groups/734780780056912/
I am having another issue.
To have your problem solved in the quickest way possible, please do a quick Google search before contacting me. If that doesn’t do the trick, please don’t hesitate to contact me! I will return your message as soon as possible.
TERMS OF USE
SALES & USES:
• A limit of 500 uses per design that is purchased.
– For up to 5,000 uses you must buy our extended license
– For unlimited uses you must buy our mass production license
• 1 use equals 1 design created with the listing purchase (i.e. 1 invitation, 1 t-shirt design, etc.), 1 physical product produced, OR 1 sale. For example: You create an invitation (1 use) using a design you bought from SavanasDesign, then you print 200 physical invitations (200 uses), and sell 150 copies of those printed invitations (150 uses) would be a total of 351 uses which is within the limits of our terms of use. If you create another invitation using that same design (1 use), print 300 physical copies (300 uses), and sell 5 physical copies (5 uses) that would bring the total up to 657 uses meaning you should buy an extended license and possibly even a mass production license if you want even more leniency.
CUT FILES, FREEBIES, FONTS, & GRAPHICS
ALLOWED:
• Creating physical products with our designs for personal use, gifts, or small business use.
• Use of a sublimation printer to print our designs. YOU place the sublimation design on your product that you sell.
• You may make and sell designs which utilize our fonts in a flattened design or in a design where the font is outlined and not easily extractable.
• You may use a web font format or WOFF for your website.
PLEASE BE AWARE of trademark laws and check the database before your purchase if you wish to sell the design on a particular item (like t-shirts, mugs, decals, stickers, etc.).
Terms of Use may differ. Fonts have individual licenses. Please see license file in font folder for more details. Please see individual listing pages for any other terms for any design on this website including cut files, fonts, freebies, graphics, or any other listing.
NOT ALLOWED:
• Sharing, sending, re-selling, sub-licensing, transferring, redistributing, or claiming ownership of any of our designs or files to any person, party, website, or platform. This includes any modified or altered designs, cut files, fonts, or graphics.
• Digital Sells – Any sort of digital sell, unless flattened and in which does not compete with the original design. Designs must be original and creative without my designs, elements, or fonts making up more than 50% of the new work. No original design files, font files, elements, or pieces can be included with the folder that includes the new work.
• Digitizing – Digitizing any of our designs, fonts, clipart, cut files, or any other listing in the intention of selling them or sharing them as embroidery files. You may digitize for your own personal use or your own small business only (for physical goods).
• Sublimation/Print and Cut, etc. – Selling any of our designs as prints, transfers, adhesive transfers, heat press transfers, or iron-on transfers. You are allowed to use your own designs that include our fonts for this sort of use.
• Print on Demand/POD – Using any of our designs to upload on print on demand/POD websites like Amazon Merch, CafePress, Printful and other POD sources unless the POD License is purchased with the single design in use. This includes ANY use of mass production for re-sell or giveaway. You can use your own designs created with our fonts for Print on Demand. We now offer a POD / Mass Production license here.
• Mass Production by Manufacturing – Mass production or wholesale of any of our designs on any medium (cloth, plastic, metal, etc.) by any manufacturing facility, domestic or international unless the Mass License is purchased with the single design in use. You can use your own designs created with our fonts for Mass Production. We now offer a POD / Mass Production license here.
• Converting & Modifying Fonts – You may not convert original OTF or TTF font software file formats to another format (with the exception of web font WOFF formats) without acquiring a supplemental conversion license from the Designer. You may NOT create SVG alphabets, SVG letters, or rasterized formats (such as PNG files) of our fonts. You may NOT create embroidered font files. You may NOT adapt or modify our fonts without written permission to do so. Please contact me for use that contains more than 5,000 uses or views per month.
• Outside of Permitted Use – Using ANY graphic, font, cut file, design, or element outside of the use that is expressly permitted by the terms of use or granted license is strictly prohibited. For example, you are not allowed to use my design for print on demand use when you have only purchased an Extended License instead of a POD / Mass Production License.
• Trademark & Copyright – You must disclaim any design, font, cut file, or graphic that is purchased from SavanasDesign from any trademark or copyright protection in which you are registering. You can not enforce any rights on the asset itself.
CORPORATE LICENSE:
Digitizing and Sublimation requires a Corporate License. Please contact me for details and pricing. Print on Demand and Mass Production now have a license available for purchase for one single design each.
Copyright remains with SavanasDesign and SavanasDesigns at all times.
FOLLOW US
We often do contests and giveaways on our social media channels. And, of course, it is one of the easiest ways to keep up to date with us and see our newest designs and deals!
Pinterest: https://www.pinterest.com/SavanasDesign
Facebook: https://www.facebook.com/SavanasDesign
Instagram: https://www.instagram.com/SavanasDesign
All designs are made with love by
SavanasDesign.com