How do I download my file?
You can find your download under “Account” and then under “Orders.” Click on your order number. You will click on the blue arrow pointing down next to your order. You will then click on the .zip file and it will download to your computer. You will also receive an e-mail with a download notification.
How do I use my file?
Make sure you unzip the .ZIP file! After you unzip, open the appropriate folder if there is one, and choose the proper file extension. I recommend using the SVG extensions if you are able to. Before contacting me with an issue, please double check this step. UNZIP > OPEN FOLDER > UPLOAD SVG FILE in your cutting program.
Need your cut file in reverse for a t-shirt or vinyl? Simply select the “mirror” option when available in your cutting program.
It is saying the file is too complex!
This sometimes happens when a file has a lot of detail. I recommend waiting a minute as more often than not it will load in correctly. Sometimes you may have to try uploading the file 2-3 more times before it will properly upload.
I am seeing scattered elements!
If you are seeing scattered elements when you are trying to cut a design please “Weld” or “Attach” the design in Cricut Design Space or your cutting software.
This is usually the only way that a design will cut out exactly as shown because of the complexity of the design.
Where is my file?
Immediately after purchase, you should be able to find your file under “My Account” and then “Downloads.” You should also receive an e-mail with the file downloads. If you do not see an e-mail and do not see anything in your account, please allow 72 hours for the payment to process. This would be the most likely problem, though it is rare. After 72 hours, please contact me to see if there is a way to fix the issue and to receive your purchase.
My cutting software will not open your file! Help!!!
If your cutting software will not open the file format you are trying I recommend doing a quick Google search. Did you know some programs won’t open SVG format unless you are paying for a particular service? Luckily, most of our files come with other formats so there is usually almost always a way to use them! I recommend trying the SVG format, then EPS, then DXF. If none of those work please contact me and provide me with the name and version of the software you are using. I may ask for additional information along with screenshots of what is happening.
My freebie will not download.
Please note: I do not respond to freebie inquiries. The easiest and fastest way to download all of the cut file freebies we offer is to join our Facebook Group!
Can you change this wording or create this file?
At this time, I am not taking on custom requests due to a full schedule. Feel free to change up the wording of any of my files to suite your needs for personal use.
Can I show off what I create with your files?
Of course! Credit or a link back would be fantastic so I can help promote you too!
Can I talk good things and glitter about you, post some of your pictures, or link my own customers or website viewers to your website or a page on your website?
Of course! Please let me know so I can help promote you too! Please do not hotlink my images (that means, take the image URL from my website) but you can upload my images to your own server. Please make sure to link back to me. Please only use listing or promotional images – no raw design files of course!
Let’s work together!
If you would like to offer a freebie, blog material, or advertise on my website please contact me for details. I am always more than happy to collaborate with like-minded individuals to better enhance the experience of my customers!
I am having another issue.
Please don’t hesitate to contact me! I will return your message as soon as possible!